Intelligent Steward Co., Ltd. (hereinafter referred to as “ROOBO” or “we”) attaches great importance to the privacy of users. We may gather and use your relevant information when you use our services. We wish to explain to you, through this Privacy Policy, how we gather, use, store and share such information when you use our services, and the measures we provide you to protect such information. This Privacy Policy is closely related to our services you use. Please read carefully, and make such choices as you deem appropriate, if necessary, in accordance with the guidance of this Privacy Policy.

Your use or continued use of our services means that you agree on our gather, use, storage and sharing of your relevant information in accordance with this Privacy Policy.

Information We May Gather

ROOBO gathers information for the purpose to achieve efficient operation and provides you with the best product experience. The information we gather may include the following items:

  • The information you provide to ROOBO through the process of using the products or services of ROOBO, such as your name, telephone number, e-mail address, correspondence address, identity card number, bank card number (required to be provided when you make payment for transactions at ROOBO).
  • The information read or stored by the system when you use the products or services of ROOBO, such as your location, product usage log, configuration information of your electronic device, IP address accessing to our products or services, time information, geographical environment and location information, shared text or pictures.
  • Your personal information may contain sensitive information such as your race, religious belief, personal health status and sexual orientation. You may upload or release such sensitive information to or in the public channels when using our products or services. Please carefully handle such sensitive information.

In addition, we also receive data from third parties and such data are equally protected under the terms of this Privacy Policy. Such data from third parties include but not limited to the following items:

  • Data brokers, through whom we buy statistics to supplement the data we gather.
  • Social networks, when you grant the ROOBO products the access authority to your data on one or more networks.
  • Service providers who help us to determine your location based on your IP address to customize certain services based on your location.
  • Partners, with whom we provide co-branding services or participate in co-marketing activities.
  • Publicly available data sources, such as open government databases or other data in a public domain.

You may choose the contents of the data we can gather, or may deny the request for your personal data. However, if you choose not to provide the data necessary for a product or service, you may not be able to use such product or service.

How We May Use Information

We may use the information gathered in the process of providing services to you for the following purposes:

  • Providing services to you, or using data to diagnose problems or repair equipment, and providing supporting services to other customers.
  • Using for the purposes of identity verification, customer services, security precautions, archiving and backup when we provide services so as to ensure the security of the products and services we provide to you.
  • Helping us to design new products and services and improve our existing products and services.
  • Enabling us to better understand how you access to and use our services so as to pertinently respond to your personalized needs, such as language settings, location settings, personalized help services and instructions, or other responses to you and other users as for other aspects.
  • Software certification or management software upgrading.
  • Involving you in the surveys of our products and services.
  • Providing you with personalized advertising contents.

We may use the information gathered through a particular service for our other services in the form of integrated information or personalized manner so as to give you a better experience, improve our services or for other purposes you agree on, subject to the relevant laws and regulations.

Information We May Share

We will not share your personal information with any third party other than ROOBO and the related parties, unless:

  • You agree on such sharing.
  • We share your information with the product or service providers authorized by ROOBO and the related parties for the purposes under the section " How We May Use Information".
  • We share your information internally among ROOBO and the related parties for the purposes under the section " How We May Use Information".

In addition, your personal information may be compulsorily required to be disclosed in the following circumstances:

  1. A disclosure is made to a judiciary or law-enforcement agency so as to detect and prevent a crime if the involvement in a criminal activity is suspected;
  2. A disclosure is made as compulsorily required by the law (or a court);
  3. A disclosure is made as compulsorily required by the government;
  4. A disclosure is made for the protection of our customers;
  5. A disclosure is made for the protection of the properties and rights of ROOBO and the related parties or the partners, etc..

Under such circumstances, we will record the contents, time, reasons and objects of the information disclosure.

Information Security

We use various reasonable and necessary security technologies and procedures to prevent the loss, improper use, unauthorized read or disclosure of the information. However, please understand that, due to technical limitations and possible various malicious means, it is impossible to ensure the absolute security of the information in the era of advanced Internet technology, even if we strengthen security measures to the best of our ability.

Application Scope of Privacy Policy

Please note that this Privacy Policy does not apply to:

  • The information gathered by third party services (including any third party website) accessed to through our services;
  • The information gathered through other companies or agencies supplying advertising services in our services.


We may make amendments to the terms of this Privacy Policy from time to time, which shall constitute the part of this Privacy Policy. If such amendments result in a substantial reduction in your rights under this Privacy Policy, we will put a prompt on the prominent position of the homepage or send you an email or otherwise to notify you before such amendments become effective. In this case, it shall mean that you agree to be bound by this amended Privacy Policy if you continue to use our services.

Applicable Law

This Privacy Policy shall be governed by the law of the People’s Republic of China (for the purpose of this Privacy Policy, excluding the law of Hong Kong Special Administrative Region, Macao Special Administrative Region and Taiwan) regardless of its rules of conflict. Should there be a conflict between the contents of this Privacy Policy and the provisions of the relevant law, the provisions of the law shall prevail. This Privacy Policy is severable, and the content held by a judgment or ruling as invalid shall not affect the validity of the remaining contents.

Contact Us

Please contact us through【】 if you have any problem about this Privacy Policy or the relevant matters.